Can’t attach files using Outlook Web Access

Symptom: Clicking the paperclip in Web mail doesn’t do anything.  Can’t attach a file to an email message.

*Note that the latest version of Google Chrome v37 or later does not support Microsoft Silverlight Plugin at this time.

Fix 1: Try using a different web browser such as Internet Explorer or Firefox.

Fix 2: Use Outlook WebAccess Light

Can’t or don’t want to install Silverlight?  Or did the Silverlight Plugin still not fix it?
Here’s a workaround.  Using the Light version of OWA may do the trick.

  1. If you have webmail open, close the webmail browser.  (Be sure to copy (CTRL+C) any email text you’ve written first)
  2. Go to
  3. On the login screen click the Checkbox that says Use the light version of Outlook Web App
  4. Login as normal – the screen will look slightly different but will allow you to attach files without the need for the Silverlight plugin.

Fix 3: Install Silverlight (for IE and Firefox only)

Make sure Silverlight is installed in your browser (Internet Explorer and Mozilla Firefox)

  1. Open Outlook Web App
  2. Click the ? under your name at the top right of the window
  3. Click About
  4. Look for the line that reads The required version of Silverlight is installed:

You should see a Yes.  If you see No then you need to install Silverlight for IE on your computer
Click here to get Silverlight –>